202109271432 Netflix cultural model

Netflix's cultural model is about giving high performers the autonomy to creatively work towards solutions without roadblocks and process to slow them down (202106241548 Leaders work to remove obstacles).

The model is applied in 3 phases, with each phase consisting of the same 3 steps: increasing talent density (A), introducing candor (B), and removing controls (C).¹

This method revolves around The Keeper Test

Who on your team would you fight to keep and how hard would you fight to keep them?

This test is supposed to cut to the heart of the question, "why do we keep mediocre performers on our teams?" and answer it with a resounding, "if you wouldn't fight to keep them, you should remove them now and help them find a place where they can be successful." (202109251035 High performing teams)

Phase 1

• A. Hire high performers
• B. Encourage loads of feedback (202205021956 Feedback is for changing behavior)
• C. Remove vacation, travel, and expense policies

Phase 2

• A. Pay top of market
• B. Emphasize organizational transparency
• C. Remove decision making approvals

Phase 3

• A. Implement the Keeper Test
• B. Create circles of feedback (202110231515 Feedback loop)
• C. Lead with context, not control (202203231647 Leading from vision)