202203241159 The four states of a team
It’s hard and slow work, but stay the path to the end. Prioritize one team at a time.1
Falling Behind
- Description — Every week the backlog gets longer, the team is working super hard and not making progress, morale is low, and there’s vocal dissatisfaction from users.
- Fixing and Supporting — Hire net new people. Support by setting expectations with users and stakeholders. Find easy wins to inject optimism.
Treading Water
- Description — Can get critical work done but can’t pay down debt or start new major projects. Morale is a bit better but users know help won’t come when needed.
- Fixing and Supporting — Consolidate effort to finish more things and reduce WIP until the team can start repaying debt. Transfer people from personal view of productivity to team view.
Repaying Debt
- Description — Beginning to snowball when debt is payed down enabling more debt to be payed down.
- Fixing and Supporting — Add time. Your team is working. Find space for them to allow it to continue to work. Try to find overlap with user needs. Prevent backsliding.
Innovating
- Description — Debt is sustainably low, morale is high, and the majority of work is satisfying user needs.
- Fixing and Supporting — Need to maintain. Find slack to build quality into work and avoid backsliding. Make sure the work is being valued and not perceived as unnecessary.
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Larson, W. & Stripe Press. (2019). An elegant puzzle: Systems of engineering management. Stripe Press. https://www.goodreads.com/book/show/45303387-an-elegant-puzzle ↩